Support at Home
(Previously ‘Home Care Packages’)
Support at Home & Home Care Services
'Support at Home' is the Australian Government’s updated Aged Care Program, replacing the previous 'Home Care Package' system.
While the name has changed, the focus remains the same, delivering flexible, person-centred support that enables you to remain living independently at home for longer.
If you were previously receiving a Home Care Package, your services transition into the new Support at Home model with continued funding and care coordination.
Read more about the transition on the Health Departments Government website here.
Home Care Packages
‘Home Care Packages’ are transitioning to ‘Support @ Home’
Support at Home
Our Quality Support & Home Care Services Include:
We understand that meaningful social connection is essential for wellbeing. Our companionship services reduce isolation and support emotional health through engaging interaction.
Support includes:
- Friendly conversation and emotional support
- Accompaniment to appointments, shopping, or social outings
- Support with hobbies, interests, and community participation
- Encouragement to remain socially active and connected
Our personal care services are delivered with the utmost respect, dignity, and privacy, helping individuals maintain personal hygiene and confidence.
Support includes:
Assistance with showering, bathing, grooming, and dressing
Toileting and continence support
Mobility and transfer assistance
Medication prompts as per care plans
We provide planned short-term care to support individuals while giving family carers essential time to rest, recharge, or attend to other commitments.
Support includes:
- In-home respite (daytime, overnight, or short-term)
- Emergency or planned respite
- Flexible support tailored to existing routines and preferences
Live-in care offers continuous, personalised support, enabling individuals to remain safely and comfortably in their own homes with dedicated assistance.
This support includes:
- A dedicated carer living in the home
- Assistance with daily activities and personal care
- Companionship and overnight support
- Continuity of care and peace of mind
We help maintain a safe, clean, and comfortable home environment, allowing individuals to focus on their wellbeing rather than household tasks.
Support includes:
- Light cleaning and laundry
- Meal planning and preparation
- Shopping and errands
- Assistance with maintaining a safe living space
Our Hospital-to-Home service ensures a smooth, safe transition following discharge, reducing the risk of complications or readmission.
Support includes:
- Discharge planning and coordination
- Personal care and mobility support
- Medication support as per discharge instructions
- Ongoing monitoring and care coordination
We provide professional care management to ensure all services are well-coordinated, compliant, and responsive to changing needs.
Support includes:
- Comprehensive care planning and assessment
- Liaison with families, providers, and support networks
- Ongoing review and adjustment of care plans
- Advocacy and support in navigating care services
We provide safe, reliable transport to support independence and enable ongoing participation in community life.
This support includes:
- Travel to medical and therapy appointments
- Transport for shopping and social outings
- Visits to community centres or family
- Accompanied travel where required for safety and companionship
Our 24-hour care service provides continuous, around-the-clock support for individuals with complex, high-intensity, or advanced care needs.
Support includes:
- Day and night supervision and assistance
- Personal care, mobility, and medication support
- Proactive monitoring and rapid response to changing needs
- A structured routine focused on safety and comfort
Our dementia-specific care focuses on safety, familiar routines, and emotional reassurance, delivered by specially trained and understanding staff.
Support includes:
- Individualised, person-centred dementia care plans
- Behavioural support and communication strategies
- Cognitive engagement and maintenance of routine
- Education and practical support for families and carers
Overnight care provides essential reassurance and safety during the night for individuals who require supervision or assistance.
Support includes:
- Sleepover or active night support
- Assistance with toileting or repositioning
- Monitoring of safety and wellbeing
- Immediate response to needs during night hours
We provide compassionate, respectful care focused on comfort, dignity, and quality of life during advanced illness and end-of-life stages.
This support includes:
- Comfort-focused personal care and symptom management
- Emotional, psychosocial, and spiritual support
- Practical and emotional support for families and loved ones
- Close coordination with healthcare and palliative care teams.
